Refund policy

Return and Refund Policy

1. Return Window

We offer a 7-day return policy, which means you can request a return within 7 days of receiving your order.

2. Return Eligibility

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Please provide your order number or proof of purchase when requesting a return.

3. How to Request a Return

To start a return, please contact us at totronic91@gmail.com with your order number and reason for the return.

Please do not send any items back without receiving return instructions from us first.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your product arrives damaged, defective, or incorrect, contact us as soon as possible at totronic91@gmail.com. Please include your order number and photos or videos showing the issue so we can review your request and help resolve it.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. The time taken for the refund to appear in your account may depend on your bank or payment provider.